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- support@tompremiumcats.com
At Tom Premium Carts, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.
Due to the consumable nature of our products, all sales are final. We cannot accept returns or offer refunds once an order has been shipped and delivered.
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery:
Email: support@tompremiumcats.com
Phone:
To speed up the process, please provide your order number, a description of the issue, and clear photos of the product and packaging.
Refunds or replacements will only be issued if:
The item arrived damaged or defective.
You received the wrong product.
You contacted us within the 48-hour window.
We reserve the right to approve or deny refund/replacement requests based on the evidence provided.
Refunds or replacements will not be issued if:
The product has been opened or used.
Damage was caused by misuse or mishandling.
The request was made after the 48-hour window.
The product was purchased from an unauthorized seller.
Shipping fees are non-refundable.
If a replacement is approved, Tom Premium Carts will cover the cost of shipping the new item.
To request a refund or replacement, please contact our support team:
📧 Email: support@tompremiumcats.com
📞 Phone:
🏢 Address: Los Angeles California
Our team will review your request and respond within 2–3 business days.
Tom Premium Carts reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this page regularly to stay informed of any changes.
